Privacy Policy

1. Introduction

Kwacha Access Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kwachaaccesslimited.com/ and use our renewable energy financing services. Please read this policy carefully. If you do not agree with the terms, please do not access the site or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide when you express interest in obtaining information about us or our services, such as when you fill out an application form or contact us. The personal information we collect may include:

• Identity Data: Full name, date of birth, national ID/passport number.
• Contact Data: Billing address, email address, and telephone numbers.
• Financial Data: Bank account details, income information, and business cash flow data, necessary for assessing loan applications for solar, biogas, or cookstove financing.
• Technical Data: Internet protocol (IP) address, browser type, and usage data collected through cookies.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process your applications for loans and other financial products.
• Manage your account and provide customer support.
• Assess your creditworthiness and risk.
• Comply with legal and regulatory obligations in Malawi.
• Improve our website, services, and customer experience.
• Communicate with you about your account or our services, including updates and promotional offers (where you have consented).

4. Sharing Your Information

We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., credit reference bureaus, payment processors, IT support), provided they agree to keep your information confidential.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Malawi).
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

We do not sell, trade, or rent your personal identification information to others for their marketing purposes without your consent.

5. Data Security

We implement a variety of appropriate security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any incomplete or inaccurate data.
• Request erasure of your personal information, subject to certain conditions.
• Withdraw your consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

7. Cookies

Our website may use "cookies" to enhance user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

8. Changes to This Privacy Policy

Kwacha Access Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us, please contact us at: